Author Archives: Judith B. Kaplan, Ruby A. Rouse and Richard S. Schuttler

Leadership Coaching Tips

Leadership Coaching Tips / January 2010

Gut-wrenching Decisions: How Ethically Do You Behave in a Crisis?

Judith B. Kaplan, Ruby A. Rouse and Richard S. Schuttler

 

Being in charge is often uncomfortable and thankless. Nevertheless, customers and employees expect leaders to make the ‘right’ decision – even when times are tough.  A national study of leadership, funded by the University of Phoenix, found many supervisors often were at odds with their employees during the financial crisis.

Front line workers strongly focused …