Gut-wrenching Decisions: How Ethically Do You Behave in a Crisis?
Judith B. Kaplan, Ruby A. Rouse and Richard S. Schuttler
Being in charge is often uncomfortable and thankless. Nevertheless, customers and employees expect leaders to make the ‘right’ decision – even when times are tough. A national study of leadership, funded by the University of Phoenix, found many supervisors often were at odds with their employees during the financial crisis.
Front line workers strongly focused …