Gut-wrenching Decisions: How Ethically Do You Behave in a Crisis?

Judith B. Kaplan, Ruby A. Rouse and Richard S. Schuttler

Being in charge is often uncomfortable and thankless. Nevertheless, customers and employees expect leaders to make the ‘right’ decision – even when times are tough.  A national study of leadership, funded by the University of Phoenix, found many supervisors often were at odds with their employees during the financial crisis.

Front line workers strongly focused on personal implications, such …

One of the areas frequently cited as indicative of effective leaders is developing others. This is the idea of and individual in a leader role as coach. And it underscores the importance of individuals who are leading to learn about effective coaching. Fundamental principles and skills are not all that difficult to learn. Integrating them into behavior is a challenge, since applying them involves new ways of understanding others and, more importantly, new insights about one’s self.

Questions are key …