“Everything Tyrone O’Sullivan knows about leadership and management he learned at the coal face, at the pithead, and on the picket line.
- “Take your place in history.
- You’ve been given a unique part to play at a unique stage of your company’s history. Make the most of it. ‘No one could write a history of the mining industry without the Tower experience. Now, as leaders, we are major players in that history,’
- “Pat, don’t kick.
- Create a workforce that is working with you–not for or against you. ‘If you’ve had nothing but kicks in your life, another kick will make no difference. What will make a difference is a pat on the back and being allowed to share in the good times.’
- “First ask, then act.
- Always manage by consent with those in the know. ‘I don’t care what industry you’re in: All the knowledge is on the shop floor, not in the boardroom. If you don’t mine the knowledge from those people, you’re failing your company.’
- “Know when to walk away.
- Always know your price; don’t sell yourself short. ‘When we first bid for the pit, the power stations wouldn’t give us the price for the coal that we needed. I told them that all my working life I’d fought to ensure my men had decent wages–and that I wasn’t going to undersell them now. I walked away. They caved in. My problem is that I always think I’m right, but I don’t consider it a weakness. I’ve got to have confidence in my judgment.”
Tyrone O’Sullivan from Fast Company, November 2001