Author Archives: Volker Frank

Leadership Coaching Tip: Preparing for a Difficult Conversation

Leadership Coaching Tips / June 2009

volker frankAll leaders find themselves in situations where they need to sit down with somebody for a difficult conversation to resolve a conflict, present a challenging position or negotiate an agreement. Often we have conversations in our head, preparing a speech or an opening statement and then responding to uneasy feelings and a vague sense of how the other side might respond—usually with an increasingly emotional charge on our end. More often than not this approach does